CASES OF RETURN
In case you wish to return a product, you have the opportunity to do so within 14 calendar days from the day you received it, taking into account the following conditions.
Returning a product you have two options:
In case of replacement of a non-defective product you will be charged with the following charges:
In this case you will be charged a refund of € 3, which will be deducted from the value of the product or products you returned.
Shipping or cash on delivery costs are non-refundable.
Your refund will be as follows:
Your refund will be made within 30 days of receiving the products from our company.
In case of any defect, eg the product is broken in the package during shipment, scratches, etc. it is replaced only if we are informed on the day of receipt by you and receive a corresponding photo and video.
No replacement is possible beyond this time.
In any case it is necessary to provide proof.
In case of any defect, eg broken inside the package during shipment, then we replace the defective product with a new one.
Replacement can only take place if the company has been notified immediately upon receipt of the parcel by the courier companies (SPEEDEX & ACS).
In case you wish to replace a product with another product code, let us know of your wish.
The new product will be invoiced with the prices and discounts that are valid on the day of sending the return.
Step 1. Inform us about the change and the product you want.
Step 2. Pack the product back to the package in which it was sent to you, to avoid damage during transport.
Place a photocopy of the purchase receipt in the same package.
Step 3. Send the package with the above courier companies, calling the store closest to you and stating that the charge will be made to the company CARLO DALI IKE Shipping address: CARLO DALI, 1 Poseidonos Ave., Alimos 174 55, (phone: 210 98888 ).
Need more information or clarification?
✔ Contact us! See all the ways of communication here.
Tel: +30 210 98 888 90 Opening Hours: Monday-Friday: 10:00-18:00